Payment Policy

1. INTRODUCTION

This Payment Policy governs all payments made through the SAME Fragrance eCommerce Website (“Website”), which is owned and operated by Al Sharhan Industries Co. (“Company”, “we”, “us”, or “our”).

By placing an order, the Customer agrees to the terms set out in this Payment Policy, in addition to the Company’s Terms & Conditions.

 

2. ACCEPTED PAYMENT METHODS

The Company currently accepts the following payment methods:

• KNET (Kuwait National Electronic Banking System)
• Visa
• Mastercard
• Apple Pay

All online payments are processed securely through licensed third-party payment service providers, including MyFatoorah and/or other approved payment gateways.

 

3. PAYMENT PROCESSING

All payments are processed at the time of order placement.

The Customer confirms that:

• They are authorised to use the selected payment method;
• All payment information provided is accurate and valid;
• Sufficient funds or credit are available to complete the transaction.

The Company reserves the right to decline or cancel any order where payment authorisation fails or where fraudulent activity is suspected.

 

4. PAYMENT SECURITY

All transactions are processed through secure PCI-DSS compliant payment gateways.

The Company does not store:

• Full credit or debit card numbers;
• CVV or card security codes;
• Banking authentication credentials.

All payment information is processed directly by the relevant payment service provider in accordance with its own security and compliance standards.

 

5. AUTHORISATION AND FRAUD PREVENTION

By completing a purchase, the Customer authorises the Company and its payment providers to:

• Charge the full order amount to the selected payment method;
• Conduct fraud screening, identity verification, and transaction validation checks where necessary.

The Company reserves the right to:

• Request additional verification before accepting an order;
• Reject or cancel transactions identified as suspicious or high risk;
• Delay fulfilment until verification procedures have been completed.

 

6. PRICING AND CHARGES

All prices displayed on the Website:

• Are shown in the applicable local currency based on the Customer’s location;
• Are subject to applicable taxes, including VAT where required by law;
• Are finalised at checkout before payment confirmation.

Any applicable taxes, fees, or charges will be clearly displayed before payment is completed.

 

7. PAYMENT CONFIRMATION

An order is considered confirmed only when:

• Payment has been successfully authorised; and
• The Customer has received an order confirmation email or notification.

Payment confirmation does not constitute final acceptance of the order. Order acceptance remains subject to the Company’s Terms & Conditions.

 

8. REFUNDS AND REVERSALS

Where a refund is approved in accordance with the Returns & Refunds Policy, Cancellation Policy, or any other applicable policy:

• Refunds will be processed to the original payment method used for the transaction;
• Refund processing times may vary depending on the payment provider and issuing bank, typically between seven (7) and fourteen (14) business days.

The Company shall not be responsible for delays caused by banks, card issuers, or payment gateways.

 

9. CASH ON DELIVERY (COD) AND CARD ON DELIVERY (FUTURE OPTION)

The Company may introduce additional payment methods in the future, including but not limited to:

• Cash on Delivery (COD);
• Card on Delivery (mobile POS or similar payment solutions).

Where such payment methods are offered:

• Eligibility criteria may apply, including geographic restrictions or minimum/maximum order values;
• Customers must provide full payment upon delivery;
• Refusal to provide payment upon delivery may result in order cancellation, additional charges, or account restrictions.

The Company reserves the right to introduce, modify, suspend, or withdraw such payment methods at any time without prior notice.

 

10. PAYMENT DISPUTES AND CHARGEBACKS

In the event of a payment dispute or chargeback request initiated by the Customer:

• The Company may suspend the Customer’s account while the matter is investigated;
• Relevant documentation, including order confirmations, delivery records, and communication logs, may be provided to the payment provider, card issuer, or financial institution;
• Unauthorised or abusive chargebacks may result in account restrictions and/or refusal of future service.

 

11. CURRENCY AND CROSS-BORDER TRANSACTIONS

Where applicable:

• Transactions may be processed in currencies other than Kuwaiti Dinar depending on the Customer’s location;
• The Customer is responsible for any foreign exchange fees, conversion costs, or bank charges imposed by their financial institution.

 

12. PAYMENT FAILURES

If a payment fails or is declined:

• The order will not be processed or fulfilled;
• The Company may notify the Customer and invite them to retry payment;
• The Company reserves the right to cancel any unpaid, incomplete, or unsuccessful orders.

 

13. CONTACT INFORMATION

For payment-related enquiries:

Al Sharhan Industries Co.

Email: support@samefragrance.com
Phone: +965 9855 6622

 

14. POLICY UPDATES

The Company reserves the right to amend this Payment Policy at any time.

Any updates shall become effective immediately upon publication on the Website.