Shipping Policy
1. GENERAL OVERVIEW
This Shipping Policy governs the delivery of products purchased through SAME Fragrance (“Company”, “we”, “us”, or “our”) via samefragrance.com (“Website”).
By placing an order, the Customer agrees to the terms outlined in this Shipping Policy.
2. DELIVERY COVERAGE
The Company currently offers delivery to:
- The State of Kuwait
- Selected GCC countries (where enabled on the Website)
Delivery availability may vary depending on product type, order size, and delivery location.
3. DELIVERY TIMEFRAMES
3.1 Standard Delivery
Orders are typically delivered on the next business day following order confirmation.
3.2 Scheduled Delivery
Customers may be offered the option to select a preferred delivery date and time slot at checkout, subject to availability.
3.3 Nature of Delivery Timelines
All delivery timeframes are estimates only and are not guaranteed. Delays may occur due to operational, logistical, or external factors.
4. ORDER PROCESSING
Orders are processed after successful payment confirmation.
Orders placed after the daily cutoff time may be processed on the next business day.
Orders are not processed on public holidays unless otherwise stated.
The Company reserves the right to delay or suspend order processing due to:
- Payment verification requirements
- Stock availability
- Operational constraints
- Fraud prevention checks
5. SHIPPING FEES AND FREE DELIVERY THRESHOLD
5.1 Standard Shipping Fees
Shipping charges may:
- Be applied as a flat rate, or
- Be calculated dynamically at checkout based on location, order size, weight, or delivery method
5.2 Free Delivery Eligibility
The Company may offer free delivery for orders exceeding a specified minimum order value (“Free Delivery Threshold”).
The applicable threshold will be clearly displayed on the Website and/or at checkout.
Free delivery eligibility is calculated based on the net order value after discounts, unless otherwise stated.
5.3 Exclusions
Free delivery may not apply to:
- Certain product categories (e.g., heavy or oversized items)
- Remote or restricted locations
- Special or priority delivery services
5.4 Promotional Adjustments
The Company reserves the right to:
- Modify shipping fees
- Adjust or remove the free delivery threshold
- Offer temporary free shipping promotions
at its sole discretion.
6. DELIVERY CONDITIONS
6.1 Customer Responsibilities
The Customer is responsible for:
- Providing accurate and complete delivery details
- Ensuring availability at the selected delivery time
- Ensuring access to the delivery location
6.2 Failed Deliveries
A delivery may be considered unsuccessful if:
- The Customer is unavailable
- The address provided is incorrect or incomplete
- Access to the delivery location is restricted
In such cases:
- Re-delivery may be attempted at the Company’s discretion
- Additional delivery charges may apply
6.3 Delivery Confirmation
Delivery is considered complete when:
- The product is delivered to the specified address; and
- Received by the Customer or any individual present at the delivery location
7. RISK AND TITLE
Risk in the products passes to the Customer upon successful delivery.
Ownership of the products remains with the Company until full payment has been received.
8. DELIVERY DELAYS
The Company is not liable for delivery delays caused by circumstances beyond its reasonable control, including:
- Traffic congestion
- Weather conditions
- Government restrictions
- Logistics or supply chain disruptions
9. INSPECTION UPON DELIVERY
Customers are advised to inspect products upon receipt.
Any issues such as damage, defects, or missing items must be reported within 24–48 hours in accordance with the Returns Policy.
10. SPECIAL DELIVERY CONDITIONS
Certain products may:
- Require special delivery arrangements
- Be subject to extended delivery timelines
- Incur additional delivery charges
Such conditions will be communicated at checkout or prior to dispatch.
11. INTERNATIONAL SHIPPING (IF APPLICABLE)
For deliveries outside Kuwait:
- Delivery timelines vary by destination
- Customs duties, taxes, and import charges may apply
- These charges are the responsibility of the Customer unless otherwise stated
12. MODIFICATION OF DELIVERY DETAILS
Requests to modify delivery information must be made prior to dispatch.
The Company does not guarantee that changes can be accommodated once processing or shipping has begun.
13. CONTACT
For delivery-related inquiries:
Al Sharhan Industries Co.
Email: support@samefragrance.com
Phone: +965 9855 6622
14. POLICY UPDATES
The Company reserves the right to amend this Shipping Policy at any time.
Updates become effective upon publication on the Website.